We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Info@galwaycomputers.com. Please note that returns will need to be sent to the following address: SHOP U7 and U8, Mezzanine Floor, F & F House (Formerly Midway Mall), Tom Mboya Street, Nairobi. The return period in case of a defective product due to manufacturing defaults is strictly 24 Hrs from the date of sale. Galway Computers reserves the right to accept the Return for a subsequent exchange. You can always contact us for any return question at Info@galwaycomputers.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, no returns will be accepted on products sold/delivered as sealed. Manufacturer warranty applies. Please get in touch if you have questions or concerns about your specific item. Exchanges The fastest way to ensure you get what you want is to return the item you have. The Refurbished Units can be returned for exchange/top-up to a new unit strictly within the warranty period. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at Info@galwaycomputers.com. A full Refund can be issued on the following grounds: Product defective upon delivery having been paid upfront. A replacement of the product was not available at the store. No refunds on brand new items after the first 12 Hours, Manufacturer Warranty applies.